Refund Policy
Last updated 14 October 2026 · Run by Awofbid Integrated Services, Nigeria
Coins arrive in your wallet as soon as you pay, so purchases are normally final. We will always fix payment mistakes.
When we refund
- Failed payment: you were charged, but the coins never arrived.
- Double charge: you were charged more than once for the same purchase.
- Any other case where Nigerian consumer law gives you a right to a refund.
When we don't
We don't refund coins once they've arrived, coins already spent on gifts, tickets or boosts, or coins removed because of fraud or broken rules.
How to ask
Use the Report button in the app within 30 days of the payment. Include the payment reference from your payment receipt. We aim to reply within 5 working days. Approved refunds go back to the card or account you paid with, usually within 5–10 working days.
Cash-outs
If a cash-out to a host is rejected, the coins go back to the host's earnings.
Contact us
Awofbid Integrated Services (Registered business name no. 3338887 (CAC)) runs Rummate. Our registered address is No. 6 Amagba Town Hall, Benin, Edo State, Nigeria. A dedicated contact email is coming soon — until then, use the Report button in the app and our team will reply.